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Denny7 https://forum.dudu-auto.com/d/14-how-to-give-correct-feedback-on-bugs. What type of car you have? Are your USB cables that came with the unit connected? In what specific case the USB is not recognized? You must be a bit more specific, in order to get help. For example in my case (Corolla Hybrid 2019) the harness has an adapter that helped me connect the unit to the OEM USB port. Maybe you have the same and you missed it? Sometimes a pictures says more than 1000 words. Try to get on the Telegram group where is a thread "Hardware installation support". You'll find help there.
P.S. The USB stick (if you want to update) must be formatted as FAT32