• Bug Feedback

  • How to give correct feedback on bugs

Found a bug or encountered an issue with your DUDUAUTO product? This is the place to report it. Help us improve our products by providing detailed information about the problem you've encountered. Our team will work diligently to address and resolve reported issues.

Note, feedback questions should not be replied in this thread, please post in the corresponding board!

The following system information must be provided to us
【1】Provision of system information，Settings - About - long press on the top left corner of the picture - it will bring up a message screenshot to send to us!
【2】We need to be provided with a detailed description of the error and the steps to reproduce it

【3】If you encounter system software errors (not third-party software), please provide logs for our R&D staff to analyse. Send us all logs from the duduos_crash directory.

【4】If there is an error report, but no corresponding log is generated, you need to capture additional ANR data, the specific steps are as follows, go to Settings-Vehicle-factory set-other-click on the sync ANR option


Open the file management directory-carah-anr folder and send the whole folder to us!

----------------------dividing line----------------------

For some system-level bugs, such as GPS, dead, black screen, 4G, panorama, etc., you can analyze the data for us by grabbing YLOG

（1）Tap 10 times in a row (not long press) to enter the YLOG screen.

（2）Click on the Data Logging button, which returns you to the home page and reproduces the bug, e.g., the system crashes when you turn on an on/off button, and then you reopen the whole process that causes the crash, for data logging purposes.，And record the time when a crash occurs, and when submitting the data, inform us of the point in time when the crash occurs along with it

（3）Go back to the YLOG interface, stop recording, and in opening the file manager, copy the entire YLOG folder to us

----------------------dividing line----------------------

If encountered bluetooth music, bluetooth phone, carplay, android auto related BUG, need to capture bluetooth LOG to us, capture method, need to be in the device directory, create a new folder, named [blinkdebug], put the BUG to re-demonstrate, and then the device restarted, the [blinkdebug] folder directory of the Log copy to us

    6 days later

    Hallo, ich habe ein Problem mit der Equalizer App.
    Und zwar mit den Frequenz Einstellungen.
    Wenn ich zum Beispiel 12 DB einstelle, resettet sich diese Einstellung nach jedem Start. Die Zahl bleibt zwar bei 12 aber es steht bei 0. Mir fliegen dann fast die Lautsprecher weg.

    Bitte hört es euch mit guten Kopfhörern oder guten Lautsprechern an.
    Dann könnt ihr hören, wie sich der Bass ändert.
    Grüße
    https://youtu.be/Bi7eDBsnmJM

    On Toyota Corolla 2022 the climate bar is not working. Is just showing but it doesn't do anything....



      Hi,
      I am on DUDUOS_Global_7862_Test14_240423b . Here the feedback / bug that I found:

      1. Light blend mode does not work anymore on this latest firmware. It will stay dark / light mode forever (need to adjust manually). It does work perfectly on previous firmware.

      2. GPS will keep showing car moving / speed when the car stopped. I didnt have this issue in previous firmware

      3. Devices > OBD > OBD Category > ELM_327 , pairing device will stay unbound forever and won't connect anymore. Bluetooth device search page blank. It does connect on previous firmware.

      4. Devices > TEMP/PH > MI BLE TH METER 2 , pairing device will stay unbound forever and won't connect anymore. Bluetooth device search page blank. It does connect on previous firmware.

      5. Rear camera (AHD camera) does not show wide angle, like too zoom in, blurry and not clear when using with DUDU firmware. The camera is clear when using with stock FYT firmware (wide angle, clear).

      Thank you for your hardwork!

        pjownotysaurus
        What kind of temperature and humidity display product is it? Can you send me the product link? Please give me a link to AliExpress.

            @madusaya @pjownotysaurus
            please report any issue in a separate thread, not all in one. This thread should be only the instruction how to report a bug

            4 days later

            Octavianlungu It's just a display. There's no way to control it.

              madusaya Xiaomi Thermometer 2

                8 days later
                DUDU-HUANG unstickied the discussion .
                24 days later

                DUDU-HUANG
                Hello. I can't get good sound quality. My previous S160 head unit sounds perfect with only a 12 band eq. But with dudu7 the sound is artificial. I have tried all possible alternatives. It seems that the tda 7803 is a bad amplifier. I'm seriously thinking about reinstalling my old S160.

                    Ariel First of all. Why would you post here? There are some sections in this forum. Second, if you would give more details on what type of car you have, maybe someone could help you. I don't want to be mean, at all. But let's try to keep the things tidy.

                        MihaiFlorin Hi, friend. I just didn't see any posts that talk about sound quality and I'm having problems with that. I have a Chevrolet Aveo/Sonic. year 2012. In addition to the speakers that the car comes with from the factory, several years ago I placed 2 JBL 3-way speakers in the rear. The sound with the S160 is excellent. It has a 3D sound effect that makes it seem like everything sounds like it's live. And a very precise X over for bass. You go from 40hz to 50hz and you notice that subtle difference. And the precision of the bass is excellent. But with Dudu7 I can't achieve the same sound quality. And it seems like I'm listening to poor quality mp3 files. The sound is artificial and inconsistent. I have tried all possible configuration alternatives. Just Eq, adding delay, boost, DTS, etc. But there's no way it sounds good.

                          2 months later

                          The bluetooth tethering option wich is a normal option keeps a problem in all fyt and non fyt headunits.
                          I don't understand why it is so difficult to implement that correct. because it is normal when you have a mobile phone with data abbo you have connected already to call handsfree that you can enable tethering on the phone to headunit so the headunit can use the data of the mobile wich is very common accross all over the world.

                          7 days later

                          hola el api de amazon music no funciona dice que instale el app y esta instalada

                          7 days later

                          After updating to the new version, the canbus no longer works. Is there any other way to fix it?

                            Nghia2887 No need to spam. You posted this in two threads already. If you have read the above article you would see that the system screenshot/photo would help the devs a lot in finding your problem. This is a forum and not a chat. Post correctly and wait for your answers. Try not to spam.

                              2 months later

                              I don't know why but the animation of the doors only works if the engine is running, it seems like a bug, the latest version is installed, the same thing happened with the previous one, the controls, air controls, everything works except the doors if I stop the engine
                              I attach an image and video of the bug.
                              https://drive.google.com/drive/folders/1-yhjDaJ9zpQdV1hb18bBVyM2q5KrtTn6

                              Peugeot 308 T9 2015

                              2 months later

                              Alguien me puede ayudar con un tutorial para instalar la versión 3.5 de forma limpia. Les agradeceria mucho por favor