No BT sound with 250905

King_of_mar1311

I am also encountering an error when playing music via Bluetooth in version 3.6E. The music is still displayed on the Dudu OS screen, but there is no sound output. On my phone, it still indicates that music is playing through Dudu OS.

DUDU-Meng

King_of_mar1311
Is this issue persistent or does it occur occasionally?
Is DUDU's Bluetooth music interface enabled?

base

King_of_mar1311 Sounds like the same problem. Mine still it's fixed.
Can you make a phone call via bluetooth and can you hear the other side through the speakers? That doesn't work in my situation.

Mikescotland

base to everyone. Do you have by any chance 360 camera with recording on usb stick? Exactly the same behaviour with Bluetooth happened when 360 camera failed to write to the stick / bad usb stick, for some reasons Bluetooth wasn't playing though showing on the screen. When removed the stick and restarted, all was normal. I've replaced the stick and it's working normally.

DUDU-Meng

base
The Bluetooth phone only produces sound through the front speakers. You may want to check if there are any wiring issues.
Alternatively, go to Settings > Sound, drag the volume slider to the front left and front right channels to test if system media and navigation audio still function.

base

Mikescotland I have no 360 camera's and no USB stick connected...

base

DUDU-Meng All 4 speakers work correct: I can move the sound to all individual speakers while listening to the radio. With BT audio and BT phone: no sound at all.
I've also played with the sound mixer settings, but no result.

How can we try to pinpoint the real problem and solve it? It's almost taking up 2 month now...
Is there any older BT firmware or older MCU firmware to test? Can we run a debug test to see if there's BT audio data coming in?

DUDU-Meng

base The issue now is that Bluetooth music plays normally with sound, but Bluetooth calls have no sound, correct?

base

DUDU-Meng The issue is still:

no BT sound but BT control/interface works
no BT call sound but other party can hear me

DUDU-Meng

base
Is Bluetooth music working properly?

base

DUDU-Meng No. There is no BT music coming out of the speakers. But the BT interface works for viewing, pausing and skipping tracks.
Same for making a phone call: I can make a call, have a functional interface, but I can not hear the other party. They can hear me via the DUDU7 microphone.

What does work: FM Radio gives sound, audio via android auto, other calling party hears me.
(I'm the starter of this thread with still the same issue. See first posts.)

So no bluetooth audio stream from phone to DUDU7 unit/speakers.

DUDU-Meng

base
The log analysis from your last submission didn't pinpoint the cause. Our engineers suspect it's likely due to a loose solder joint in the Bluetooth module. You can contact sales for repair or replacement options.
Additionally, you can try testing with another phone nearby. If the issue persists across devices, it's likely a hardware problem.

base

DUDU-Meng After weeks of contact with Simon via Alibaba, I'm not getting any further.
What are the other options to contact sales?

DUDU-Meng

base
It should be an after-sales service issue. Have you tried other brands of phones? Do they all have the same problem?

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