DUDU-Meng mircondini Are you unable to connect to the internet when connected to your iPhone's hotspot, or are you unable to connect to the internet when connected to any Wi-Fi network?
DUDU-Meng mircondini So, you can't connect to the internet no matter which Wi-Fi network you connect to, right? Please help me grab the ylog. Thank you.
mircondini DUDU-Meng So, you can't connect to the internet no matter which Wi-Fi network you connect to, right? yes, right
mircondini DUDU-Meng Please help me grab the ylog Hello, your collegue told me that pics I sent are not the ylog. Could you please show me the right procedure, as the one I found on the forum show me the two pics I sent? Thank you
DUDU-Meng mircondini This is the method for capturing ylog. https://forum.dudu-auto.com/d/1674-important-notice-feedback-on-bugs-must-be-prepared-system-information https://forum.dudu-auto.com/d/14-how-to-give-correct-feedback-on-bugs
mircondini DUDU-Meng sorry, but the first pics I sent it's exactly the one shown in the first link :😕
DUDU-Meng mircondini Please try the second connection method to grab YLOG. Which version did this problem start appearing in?
mircondini DUDU-Meng Which version did this problem start appearing in? with the latest OTA vesrion (3.6?)
mircondini DUDU-Meng Please try the second connection method to grab YLOG. I did the first 2 steps of the secon link and the pics I sent are what I found. Could you please tell me exaclty the procedure?
mircondini DUDU-Meng Point 2: in my case (no internet connection), there aren't action I can do in order to reproduce the bug, right? So, I can skip "go back to home page" step?
mircondini DUDU-Meng I downloaded ylog folder, but I'm not able tu upload it (to heavy). Any different system?
DUDU-Meng mircondini I don't have permission to view the link you shared. I have submitted a request. Please approve it.
DUDU-Meng mircondini Are you using a VPN? If so, please try turning it off. Do you remember the exact time when the log was captured?
mircondini DUDU-Meng The log file was edited at approximately 5:25 p.m. A VPN app (vpnexpress) is installed on the DUDU7, but it does not activate automatically; I installed it to connect to Italian platforms when I am abroad.
DUDU-Meng mircondini The log records VPN. I am not sure if it is affecting the issue. Could you try uninstalling it?
