I wanted to use a SIM card instead of my phone. I put a card in before the installer had installed the system. Sim wouldn't work. Went back to Verizon and tried a different SIM. Still no joy. I then reread the instructions, installed the new SIM, held it in place with my thumb, and rebooted the system. It worked, recognized the 4G immediately. So I added a shim made from cut paper to apply more pressure on the SIM card. Buttoned up the holder, and it's worked great ever since. Reboot apparently was a key. The shim was also key to contacting the pad. Everything is a process with these systems. But I love the system so far.