S
stefan35

  • 16 hours ago
  • Joined Dec 23, 2024
  • I might be interested in resetting the settings as well. I will want to recalibrate soon as I'm not satisfied with the way the image is at the moment. There is some barrel distortion that is a lot more visible the farther you go away from the car. Closer I can adjust the image to get rid of it, but further away, it starts to become visible again. This is seen better if you have a straight line along the body of the car and you change the distance between the car and the line.
    Anyhow, I also don't know how to reset the "Fine tune" settings.

  • It will mess with the colors of the screen and with the peak brightness too. Not a very elegant solution.

  • Exactly what I was looking at today. The color reproduction of the screen is quite good but I would like it to be wormer in my case. If I compare it to a color calibrated screen, I can see that it is a bit on the cold side. If we had the option to shift the white point a little bit, it would be great.

  • I'm in the same boat. It is just too bright in the dark.
    My guess is that the hardware that DUDU has is not capable to go lower in brightness and that is why they did the "Extreme dark" option as a workaround. If I'm right, which I hope I'm not, this will never be solved.

  • Right, first of all thanks for your opinion. Since we came to the point that you are accusing me of being a liar. Can you at least explain to the rest of the readers, how did you come to this conclusion. If you present something, then I will give hard evidence of what I'm telling here, if not, we can safely discard your opinion. Unless you can present something that tells everybody that I'm lying, this is also the last time I'm dedicating time to respond to you.

    For the rest of the users that do want to know what happened, I received today the second unit that I ordered. This time it is exactly what it bought - 12/512GB + 360. For this order, all is perfect. Fast shipping, great packaging and quick delivery. Next step is to get refunded for the unit I already returned.

    • Interesting opinions for which, I'm grateful.

      For the ones saying that I ordered the wrong product based on my assumptions.
      How about the fact that I ordered 8/128GB 10'' and got 6/64GB 9''. Which assumptions are wrong in this case?
      It is not about the chip at all at this point. There is not even a single parameter that matcher my order. What would you have done in this case? Would you just say - "Ah, I probably had wrong assumptions and it is totally fine that I paid more for less."
      What about not getting answers for days, and when you have them, they are 3 to 4 words long and are not clear at all?
      What about different people from support giving you different instructions all together?
      What about not trying to take any responsibility for making such a fundamental mistake?
      I don't think you guys are reading my posts in their entirety.

      As I said before, I'm sharing my experience the way it unfolds. I'm not judging, I'm simply reporting. I'm sure when I get an actual product, I will be pleasantly surprised. At this time, I paid for two and I have empty hands.

      About the way I write my posts. This is simply because I come from a working environment that is fundamental to know how to present information, that's all. If some of you perceive my story as dramatic, it is probably because it is. I never said that I'm creating a drama, I even denied it.
      Most of us haven't seen such a customer support level and that's why it also can sound unbelievable. I admit that if I was listening to someone explaining this, I would be at one point skeptical but this does not make it untrue. What is true is true, and nobody can change that.

      I'm glad that most of you have had a positive experience with Mekede/Dudu. This is the reason I did a second purchase. One way or another, I will get what I want. You know why, because I paid for it. This is my part in this transaction, the rest is the sellers responsibility.

      • Tbui Getting the one that you ordered is already a good start.
        The Ali experience, yes. I don't know how old is my account there but I would think it's more than 10 years. Most of the time I order cheap stuff that I can throw in the bin when something is not correct. In this case though it is important to resolve the problem the correct way.
        Paying through PayPal now sounds like a good idea to me. I will look to do that for more expensive purchases. Thanks for the advice.

        • Tbui replied to this.
        • I get the impression that you may not fully believe what I’ve said, and that’s fine. If I need to provide proof, I can, but that’s not my intention here. My goal is to highlight issues related to product presentation, customer support performance, and problem-solving skills. These are key areas that, in my opinion, require significant improvement.

          I’m confident that I’ll enjoy the product once I finally receive what I ordered. I’m passionate about technology, innovation, and advancements. For over 10 years, I’ve been using Chinese head units, so I’m no stranger to the challenges they can present. I’ve dealt with cases where I had to replace chips on main boards or make other hardware enhancements to keep things running.

          • I wouldn’t call this a drama—it’s just a situation that’s happening and will eventually resolve one way or another. As I’ve stated before, I’m not here to complain or “cry like a little girl.” I’m simply sharing my story, hoping it might be helpful to others. That’s all I’m doing.

            To address your point, yes, this situation could have been avoided in several ways. To make it clearer, I’ll outline some of them:
            1. Not ordering at all.
            This would obviously prevent any issues, as there would be no purchase and therefore no “drama,” as you put it.
            2. Not trusting the advertised features and extensively researching online.
            While this approach could help clarify certain doubts, it’s not a guaranteed solution. Some information might be incomplete, hard to find, or even unavailable.
            3. Relying on the product page for accurate information.
            Ideally, the product page should contain all necessary details in a clear and comprehensive manner. If any information is missing, reputable manufacturers usually provide datasheets or other documentation that fully describes the product’s features and options.
            Unfortunately, in this case, the product page didn’t include a link to any such supplementary information, leaving customers without a complete understanding of what they’re purchasing.

            As someone who works for a company that manufactures high-end products, I can tell you that transparency is key. Disclosing as much information as possible is not just beneficial for customers—it’s essential for maintaining trust and reputation.

            If my company were to handle things the way this situation was managed, we would quickly lose credibility and, eventually, go out of business. Reputation is everything.

            When mistakes happen, we take full responsibility. Here’s how we approach it:
            1. We prioritize solving the issue immediately, ensuring the customer’s satisfaction.
            2. We often offer discounts for future purchases or services as a gesture of goodwill.
            3. In some cases, we go further and provide a service or product entirely for free.

            Doesn’t that sound like good business practice to you?

            Now, let me ask:
            • Do you believe businesses should take care of their customers and correct mistakes?
            • If a mistake is made, should the customer bear the cost of fixing it?

            In my case, the seller sent me the wrong unit entirely—a completely different product from what I ordered. Isn’t that reason enough for me to return the item and expect a refund?

            If so, why should I be responsible for paying the return shipping costs?

            We don’t even need to discuss the chip issue to see that this is a fundamental failure. The seller failed in the most basic responsibility: sending me the correct product.

            • The Story Continues

              Today, I received a notification from AliExpress customer support stating that they are refusing to refund the unit I returned. Upon seeing this, I immediately contacted Mekede customer support to ask why my refund was being denied, even though I had returned the unit. Their response was:

              “We cannot refund you because there will be a penalty for us.”

              From what I understand, AliExpress fines the seller a small amount when the return reason is the seller’s fault, such as sending the wrong product—which, in my case, is exactly what happened. As mentioned earlier, I ordered an 8/128GB 10” unit but received a 6/64GB 9” unit instead.

              However, Mekede believes I should bear the consequences of their mistake. Not only did I pay for the return shipping, but now they want to avoid any responsibility for sending the wrong item. To avoid being fined, they forced me to change the return reason to “Item no longer needed.”

              At this point, I’m exhausted and willing to do whatever it takes to resolve this. So, I followed their instructions and updated the return reason as requested. Now, I’m back to waiting—who knows how long this will take.

              During this process, I repeatedly asked Mekede customer support if there’s anything else I can do to help resolve the situation. Unsurprisingly, they ignored my questions. Frankly, I don’t think there’s anything more I can do on my end.

              Poor Customer Support and Misleading Practices

              I can’t understand how it’s possible to run a business like this. While some users claim the seller is doing a good job, they’re likely unaware of the frustrating delays and the poor quality of communication. Different representatives at Mekede customer support provide conflicting information, leading to confusion and making you question whether they are capable of resolving your issue at all.

              One glaring problem is their failure to clarify crucial information. For example, regarding the 360-degree camera support, many users are unaware that this feature requires an additional chip that must be purchased separately. Despite claiming the feature is supported, they fail to clearly state that it is not included by default.

              Here’s a simple solution:
              • Add a clear, bold message on the product page saying:
              “To enable 360-degree cameras, you need to purchase an additional chip from a separate product page.”
              • Include a picture of the chip with a clickable link so customers can easily find and purchase it.

              This is standard practice for most sellers on AliExpress, but Mekede fails to implement this basic level of transparency.

              For example, while there’s a vague hint about the chip on the official global Mekede store, no such information exists on the French Mekede store for the same product. This inconsistency effectively turns the claim of 360-degree camera support into false advertising.

              Why This Matters

              Every day, I see posts here and on the Telegram channel from customers confused about missing features, particularly the 360-degree camera functionality. They’re frustrated to learn that something advertised as “supported” is incomplete because of the hidden requirement to purchase a separate chip.

              This lack of clarity not only creates a poor customer experience but also damages trust in the brand. Mekede could easily fix this issue by being transparent and upfront with their customers. Instead, they leave buyers in the dark, leading to misunderstandings, complaints, and situations like mine.

              • Hello DUDU team and prospective users and customers,

                I am writing this post to raise awareness and share my feedback about my experience purchasing this "product." My intention is to provide information to new users before they make their purchase and choose the model and options they want for the future.

                I placed an order on AliExpress for a 10.36'' 8/128GB unit on December 27, 2024. The good part was that the unit was advertised as being shipped from a French store, meaning no customs and "quick delivery." Before purchasing, I carefully reviewed the webpage, reading about the advertised options to ensure I understood everything correctly and avoided mistakes.

                As we all know, product pages often feature appealing images showcasing different options. At the time, I was unaware of the distinctions between Mekede, DUDU, and various stores. I was simply a customer who had landed on a product advertised in a specific way. In my case, I was particularly excited by the many options showcased on the webpage. One feature, in particular, caught my attention: 360-degree camera support. Seeing this advertised, I thought, "This is a great feature to have" and considered it a major selling point.

                I made my purchase feeling confident that I was buying one of the best, if not the best, aftermarket navigation systems available.

                The Issue Emerges

                A day later, I decided to look online for others' experiences installing these units. As an electrical engineer, I wasn’t expecting significant difficulties since I rarely encounter problems I can’t resolve—especially those that depend on me.

                Nevertheless, I started researching and found discussions on XDA Developers about the software and its features. This brought me to this forum. Here, I saw people discussing how the chip for 360-degree camera support is optional. This surprised me because one of the main reasons for my purchase was the advertised presence of this feature.

                I joined a Telegram channel to ask about the chip's status. A user informed me that while it used to be optional, it now comes included with higher-spec units by default. This reassured me, but I still decided to confirm with the seller.

                To my surprise, the seller said the chip was not included. I explained that I wanted this feature and that, according to the webpage where I made the order, it should be included. The seller was slow to respond, answering only a few of my questions. Eventually, he offered to communicate via WhatsApp for faster responses. This seemed suspicious, but I had little choice, so I started speaking with an individual named Henry.

                The Proposed Plan

                1. I return the unit to a warehouse in Germany (address provided by Henry). I was told not to open the box upon receipt and to return it as is. No problem; this seemed fair.
                2. Once returned, Henry would issue a voucher for the amount I paid, allowing me to purchase a 12/512GB unit with the 360-degree chip. I agreed and told him I didn’t mind paying extra to get what I originally wanted.
                3. Since units with the specifications I wanted were unavailable, Henry said I would need to wait. Once they became available, he would notify me.

                What Actually Happened

                1. I returned the unit as agreed. When I received it on a Friday, I immediately went to the post office to send it to the German warehouse.

                  • The Shocking Discovery: Before sending it, I checked the box and found the unit was 9.5 inches, 6/64GB—the cheapest model available. The 360-degree chip wasn’t even part of the discussion anymore because the unit wasn’t what I ordered!

                    I messaged Henry to inform him that the unit was incorrect, but he ignored my message. I still returned the unit and provided Henry with the tracking number. The unit was delivered successfully less than a week later.

                    However, Henry’s responses became even slower, and the "verification" process for confirming receipt of the unit took nearly a week. Eventually, he confirmed it was at the warehouse.

                2. I was told no units with the desired specifications were available and advised to wait. While I was okay with waiting, Henry soon disappeared entirely and stopped responding.

                3. I later received a message from the AliExpress Mekede store, stating that units were now available. I asked about the voucher Henry promised and was told to request a refund for the first unit instead. This was completely different from what Henry and I had agreed upon.

                  I asked again about the voucher to pay the price difference but received no response. Fearing they would stop responding altogether, I requested a refund for the first unit and purchased a new one with the desired specs. I also bought the cameras, hoping this would ensure the inclusion of the chip.

                  When I asked about the refund for my first order, the response was:
                  "I cannot decide that."

                Final Thoughts

                I am sharing this not to complain about the €400 I might lose, but to warn others who are considering making a purchase. The way items are advertised on AliExpress is often misleading, but I expected better from Mekede and DUDU.

                Even if my new unit arrives with the correct specs and I receive my refund, the bitter experience with customer support will remain.

                DUDU/Mekede team, please do better communication with the customers. I'm not saying satisfy all of their requests, but at least talk to them.

                Thank you,
                a customer.

                • wybitny2 I hope it is not because I'm waiting for stock in the French store to make a purchase, or anywhere in Europe for that matter.

                • alexcop2003 I will be interested in the same in the future on a 3rd generation Prius. For the moment I'm waiting for a replacement for my unit. Once it is here I will check what comes over can with a Rise adapter. I hope someone gives more info. For the moment I don't see anyone here with a Prius.

                • Same here and for that reason, I'm returning my device. I agreed with the seller that I can repurchase mine with the chip installed. There is a difference in the description of Dudu7 in the official Mekede store and the one in France for example. It is very misleading and I'm sure a lot of people have done this mistake, thinking that they can purchase the cameras later on for the system to work. I hope people see these posts before the purchase and not after, like many of us.