• HW Installation Support

  • Purchase experience and customer support feedback

Right, first of all thanks for your opinion. Since we came to the point that you are accusing me of being a liar. Can you at least explain to the rest of the readers, how did you come to this conclusion. If you present something, then I will give hard evidence of what I'm telling here, if not, we can safely discard your opinion. Unless you can present something that tells everybody that I'm lying, this is also the last time I'm dedicating time to respond to you.

For the rest of the users that do want to know what happened, I received today the second unit that I ordered. This time it is exactly what it bought - 12/512GB + 360. For this order, all is perfect. Fast shipping, great packaging and quick delivery. Next step is to get refunded for the unit I already returned.

    2 months later

    stefan35 FWIW, two thoughts:

    1) If you had been shipped the correct product up front, you'd have had the 360 chip.

    2) I wonder if AliExpress is aware:

    At least in the USA, if you are shipped a product that you did not order, legally speaking it is YOURS to keep or dispose of as you wish. That includes ordering A and receiving B.

    Most people of course are happy to return the incorrect product. But the seller is on thin ice in all such situations (even though they often don't act like it!!)

      I would be careful buying high value items on Ali. I've been buying from China for many years and many items. Most times it works out but occasionally it doesn't. You have be firm but polite and if the discussion with the seller hits a dead end, then file a dispute through the system and/or Paypal. For a case like this, I would buy directly from the manufacturer site, and only if they support Paypal, even if it's more expensive. #1 they would be more inclined to provide after sales support. #2, on Ali you may never know if you're buying from an official reseller, manufacturer, or gray market, and any support you seek from the manufacturer may be denied.