1: Describe the specific problem encountered, (e.g., SWC button not functioning correctly, parking sensors displaying abnormally, door information misplaced, TPMS values not updating, A/C status out of sync, A/C temperature units incorrect)
2: - Your vehicle's make, model, and year、Car Center Control Pictures
CANBUS junction box model (photograph junction box label)
3: To provide system information, Settings - About - long press the top left corner of the image - send us a screenshot of the popup message!
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After the above information has been submitted correctly, the next step is to print the CANBUS logs
1: Settings - Vehicle - Factory Settings - [Password 108] - Other - Show CANBUS messages and export CANBUS log to .txt file is set to on
give an example
【Record Screen via Phone's Camera】
If Stock Vehicle Settings are unresponsive or malfunctioning
If a feature isn't working: Press the non-functional button 5 times (1-second intervals) while recording the changing data
【Record Screen via Phone's Camera】
For unresponsive or malfunctioning steering wheel buttons:
Press each problematic button 5 times (1-second intervals) while recording the changing data.
Send us the recorded video and canbuslog file to analyze the cause.
(e.g. sensors, TPMS) can only reproduce the problem while driving on the road, you will need to use screen recording software to record the log and send it to us. (Using cell phone while driving is dangerous behavior)
