Thank you for reporting this issue regarding the voice assistant. To better assist you, could you please specify which voice assistant you are attempting to use?
If you are using the Toppal assistant installed by the dealer, please try using the wake words "Hey Top" or "DUDUAUTO". Alternatively, you can also activate the voice assistant by pressing the voice button located on your steering wheel.
If you are using a different voice assistant, please refer to its specific activation instructions.