Duduauto user disconnected （Resolved）

Ctorrejon

It keeps disconnecting after the update. Anyway, I appreciate your efforts in solving this. If there's no solution, I can still be connected to the North America server.

DUDU-Meng

Ctorrejon
Alright, let's check it ourselves first.

caolz

Ctorrejon
Your user ID is 4111023, right？
You have only activated membership services on European servers.
You should be able to connect to European servers, but not to North American servers.

Displaying this icon indicates that this service requires a membership to use, but you do not have a membership.
Please confirm which server you are currently connected to?

DUDU-Meng

Ctorrejon
Accounts are not transferable between servers. You must use the server where you registered your account. Switching servers requires re-registering.

Ctorrejon

I'm registered in both and can access both servers. The North America server works fine.

DUDU-Meng

Ctorrejon
Using a European server and communicating in English—would this issue still occur?

DUDU-Meng

Ctorrejon
Are you referring to the account login disconnecting, or the online service disconnecting?
Online services require VIP support.

Ctorrejon

DUDU-Meng yes, still occurs

Ctorrejon

DUDU-Meng I'm sorry, I don't understand you. It disconnects. I think I have VIP access because an expiration date in 2026 appears.

DUDU-Meng

Ctorrejon
Your photo ID is not fully visible and cannot be recognized.
Please provide your ID or email address. Thank you.

Ctorrejon

User_mh7ouwx9

DUDU-Meng

Ctorrejon
If you wish to resolve this issue promptly, please provide me with your registered email address or account ID number. Thank you.
As mentioned in my previous response, you have already delayed this matter for several days.

Ctorrejon

Sorry for the delay. I mistakenly posted my username instead of my ID. My ID is: 4070595

DUDU-Meng

Ctorrejon
Is this ID number for the European server?
Please be clear in your statement. This ID is for the North American server, with the VIP expiring in April 2026.
If you're referring to an issue with the European server, please provide the ID for that server. Thank you.

Ctorrejon

No, sorry, it was the American server ID. This is the European ID: 4111023. Thanks

DUDU-Meng

Ctorrejon I've received the reply. I'll look into it tomorrow.

DUDU-Meng

Ctorrejon
Your VIP privileges for this account expired on June 3, 2025.

Ctorrejon

I didn't know it. Thanks for the clarification. The VIP privileges are only refered to trip data?

DUDU-Meng

Ctorrejon
Yes, currently only the trip log feature is available.

Divakar

DUDU-Meng Just have a quick question on the same. What does VIP privileges mean at all? and what does the expiry date mean in terms of the trip data. How do we renew the account. Is it a pay per service?
Also is there way we can gain access to the log file that contains our trip data.

Ctorrejon

Understood. Thanks for all your help

« Previous Page