Hello, do you have a C connector connected, which is for serial use of the canbus protocol? If there is a connector on the orange and red wire on the power harness, then disconnect it, if it is connected, the canbus adapter does not work. Connect the device to the internet and in the canbus settings select the canbus manufacturer (Raise) and your car. Or it is possible that it is connected incorrectly, check the connectors, the canbus adapter may also be defective.